Frequently Asked Questions

Not seeing your answer below? We're happy to help. Please contact us to start the conversation.

General FAQs

General FAQs

Order information, shipping policy, return policy, and more.

Ordering

Most orders ship within 24-48 hours, unless the product is back-ordered.

We ship orders from our warehouses in Minnesota and Winnipeg, MB to customers in U.S. and Canada, respectively.

We do our best to be fully stocked in both locations, but sometimes unexpected surges in demand do occur, so please forgive us if we occassionally experience a back order. If that occurs, our customer service team will do everything we can to make it right.

What is status of my order?

Please check [ ] for up to minute tracking information.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Product FAQs

Product FAQs

Dryland Hockey Slick Tiles

Can I skate on the slick tiles?

No, the dryland hockey slick tiles are designed for use with shoes, inline skates, socks or barefoot. If you're looking for skateable tiles, please check out our synthetic ice!

How many boxes do I need?

Each box of white and ice blue tiles come with 20 tiles that are each 1' x 1' (i.e. 1 SF). Thus, measure the length and width of your desired training space to calculate your square footage, and divide by 20 to get the # of boxes.

For reference, an average 2-car garage is 400-600 SF. So if you're looking for tiles to occupy a car stall in the garage training area, you might want ~200SF...or 10 boxes.

Can I park a vehicle on them?

Yes! The tiles are strong enough to withstand a vehicle weight.

Can the Tiles be put outside, on grass, or an uneven/sloped surface?

Yes! The slick tiles are manufactured with a UV-protective coating to enable either indoor or outdoor use. That said, a few useful tips if you plan to use the tiles outdoors:

1) The tiles work better on a hard, flat surface, however, so while use on grass is certainly possible, results are better on driveway, garage floor, basement floor, etc. If you really want to train on grass, consider placing plywood sheet(s) underneath to create a hard surface.

2)The tiles may shift with temperature changes, so double-check that your surface is flat before each use. Stomp down the seams if any heaving occured.

3) If you use outdoors, we suggest clearing off leaves, sticks, and other debris before using for optimal training results.

How do I install the slick tiles?

With ease! The tiles are designed with hook and loop features that allow for assembly in seconds, with just a light bit of pressure. A rubber mallet is optional, but a strong fist or foot stomp does the trick just as well. The tiles are just as easy to disassemble to store or carry to another area.

Want to learn more? Watch our slick tile installation video here.

My tiles are sliding. How can I prevent that?

Generally speaking this is not a problem for most customers, because 20+ tiles will be sizable enough (and have enough weight) where sliding wouldn't occur. That said, if you plan to use only a handful of tiles and/or laying over a slick surface (such as polished concrete floor, and you experience sliding, consider putting a thin floor mat that has rubber grippers underneath.

What should I use to clean the tiles?

There's no special cleaning required, other than using an occassional pushbroom to remove dust, pet hair, and other particles, just like any other flooring surface in your house. You can also mop the tiles with a mild soap as well without harming the surface, if you so choose.

If used outdoors, be sure to remove twigs, leaves, and other debris before each use.

Standard rubber pucks do not leave marks on the slick tiles! Some scuffmarks from stick tape may occur over time. If this bothers you, consider using white stick tape while training on tiles.

Will the tiles damage the floor underneath?

Nope. The tiles are made from high-density polyethylene that is both durable to sticks and pucks on the top, yet soft enough where it won't scratch wood, carpet or other common home flooring surfaces. We do, however, recommend sweeping the surface underneath before installing just to make sure no small particles get trapped underneath. It wouldn't be necessary to put down a floor mat or protective liner underneath your tiles, but doing so doesn't impact the tile's performance either, so it's your call.

Will the tiles damage my stick?

Nope! The tiles are constructed from high-density polythelene that is both rugged enough for frequent use, but pliable enough to interact with hockey sticks without creating damage to either. No stick blade protectors are required either.

Some scuffmarks from stick tape may occur over time. If this bothers you, consider using white stick tape while training on tiles.

Synthetic Ice

How many boxes do I need?

Each box of Synthetic Ice comes with 4 tiles that are each 2' x 4' or 32 sq ft. Thus, measure the length and width of your desired training space to calculate your square footage, and divide by 32 to get the # of boxes.

For reference, an average 2-car garage is 400-600 SF. So if you're looking for tiles to occupy a car stall in the garage training area, you might want ~200SF...or 6-7 boxes.

How much weight can Synthetic Ice hold?

The panels are able to withstand the weight of a car being parked on them.

Can the short side of the panels connect to the long side?

Unfortunately, no. The panels are designed to match seamlessly with the same side of each panel. The long side (4 foot side) will only match up with other long sides, and the short side (2 foot side) will only match up with other short sides.

Can the panels be put on grass, outside, or an uneven/sloped surface?

Yes! Our Synthetic Ice is manufactured with a UV-protective coating to enable either indoor or outdoor use. That said, a few useful tips if you plan to use the tiles outdoors:

1) The panels work better on a hard, flat surface, however, so while use on grass is certainly possible, results are better on driveway, garage floor, basement floor, etc. If you really want to train on grass, consider placing plywood sheet(s) underneath to create a hard surface.

2) The panels may shift with temperature changes, so double-check that your surface is flat before each use. Stomp down the seams if any heaving occured.

3) If you use outdoors, we suggest clearing off leaves, sticks, and other debris before using for optimal training results.

Do I need to sharpen my skates after?

In our experience, the panels will dull your saktes faster than regular ice. Before you go back to the ice rink, we would recommend getting them sharpened or designate a set of replaceable blades just skating on your Synthetic Ice.

Does Synthetic Ice work for goalies?

Yes! Using pad covers to protect your gear, like the booties for a slide board, a goalie will get optimal slide and movement!

How do I install my Synthetic Ice?

With ease! The synthetic ice tiles are designed to allow for assembly in seconds, using a rubber mallet. The tiles are just as easy to disassemble to store or carry to another area.

If you want to learn more, check out our installation video here

Shooting Tarp

What size Tarp do I need?

The different sized tarps are all dependant on your space. We make two different sizes to fit the two main sizes of garage doors, but if you're hanging on an intrerior wall it's up to you!

How far away from the wall should the Tarp hang?

At least 18 inches. This gives the Tarp room to move back from the impact of hard shots without hitting your wall behind it.

What is the sleeve at the bottom for?

The sleeve at the bottom is for inserting a wooden dowel or something similar to help keep pucks from sliding underneath.

How else can I reinforce the Tarp to make sure it doesn't hit the back wall?

It's a case by case basis, but adding the wooden dowel to the bottom helps keep it taught as well as block off the bottom of the tarp. Otherwise you can store things like rock salt behind to add an extra layer of protection.

Can the Tarp be hung from a ceiling?

Yes! Using our Premium Install Kit, you'll receive all of the hardware you need to hang your Tarp from the ceiling. There's also a video with instructions!

Can the Tarp be installed a different way?

Over the years, we've seen thousands of unique ways to install our Tarps. It all depends on your area and the options and space available to you.

Can I put a custom logo on my Tarp?

Yes! Contact us to learn about customization options and cost!

How far apart are the grommets on the Tarp?

The grommets are 24 inches apart.

The Premium Install Kit only comes with 5 bungees, but there are 9 grommets?

The bungees are high quality and need to be taut in order to keep the tarp sturdy. Ideally they'll be put in every other grommet along the Tarp, but by having the flexibilty of extra grommets, you're able to work around any obstacles around your ceiling, such as piping or rafters.

Ultimate Goalie

What is the heavy part at the bottom for?

A metal bar is sewn into the Ultiamte Goalie to provide additional weight and strength to the product so that pucks won't slide underneath.

Will it fit on my net?

The Ultimate Goalie is for any net that is regulation size (6x4).

PassMaster

Can I use the PassMaster on ice?

Yes! The product comes with small spikes and a wrench to add to each of the feet on the underside.

I'm having trouble with pucks going under the band

Avoid extended periods of outdoor use during winter, store inside overnight. Cold temperatures cause the flexband too loosen over time, which leads to pucks sliding underneath on occasion.

How do I get my flexband on my PassMaster?

Check out our installation video with a simple trick to easily get your band attached.

Sweethands

Can I use it on ice?

Yes! There are spikes and a wrench included, just attach them to the underside of the SweetHands and it'll stay in place!

Attack Triangle

Can I use it on the ice?

Yes! There are spikes already in place on the bottom of the feet and stick of the Attack Triangle in order to keep it in place while in use.